Board Staff

The PTBC's staff is assigned to the Application & License Maintenance Service Programs, the Consumer Protection Services Program or the Administrative Services Program. The primary role of the staff is to support the work of the members of the PTBC.

Jason Kaiser, Executive Officer
Elsa Ybarra, Assistant Executive Officer
Liz Constancio, Administrative Services Unit Manager
Sarah Conley, Licensing Services Unit Manager
Erika Calderon, Consumer Protection Services Unit Manager

Application & License Maintenance Service Programs

  • Process applications for licensure and assures all physical therapist and physical therapist assistant applicants meet the required education and training
  • Establishes eligibility for the National Physical Therapy Examination (NPTE) and/or the California Law Examination (CLE) relating to the practice of physical therapy
  • Processes applicant and licensee address/name changes
  • Reviews and issues physical therapist and physical therapist assistant licenses
  • Processes licensees address/name changes
  • Orders duplicate wall/wallet licenses
  • Processes Criminal Conviction Questionnaires
  • Processes Endorsement/Verification Letters to another State
  • Oversees the Diversion Program which seeks to rehabilitate physical therapist and physical therapist assistants impaired by alcohol or other substance abuse

Consumer Protection Services Program

  • Receives and evaluates complaints against physical therapist and physical therapist assistants and non licensed physical therapy aides
  • Through the Department of Consumer Affairs, Division of Investigation, the PTBC investigates complaints where there is reason to believe the law may have been violated.
  • With legal assistance from the Office of the Attorney General, staff files charges against violators and prosecutes the charges
  • At the PTBC's request, the Office of the Attorney General represents the PTBC at public hearings for physical therapist and physical therapist assistants accused of violating the law.
  • The PTBC Board members may themselves:
    • Adopt, modify, or reject the proposed decisions of Administrative Law Judges (ALJ) following hearings
    • Adopt alternative decisions when ALJ decisions are rejected
    • Adopt disciplinary actions that are negotiated through stipulated agreements between the Board and accused licensees

Administrative Services Program

  • Responds to Practice Issues inquiries via phone, or mail
  • Conducts Consumer Outreach
  • Schedules Speaking Engagements related to physical therapy
  • Prepares Board meeting agendas and minutes
  • Monitors and revises the PTBC's website
  • Monitors legislation relative to the consumers of physical therapy
  • Prepares budget change proposals to ensure the budget is adequate to perform its mandate
  • Implements regulations