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Fingerprint Information and Live Scan Form

LIVE SCAN INSTRUCTIONS

  1. Complete PTBC’s Request for Live Scan Service form.
  2. Locate a Live Scan operator and make an appointment if necessary.
  3. Take the completed Request for Live Scan Service form to the Live Scan site.
  4. Have a passport or state-issued photo identification.
  5. Pay the processing and preparation fees at the Live Scan site.
  6. Verify with the Live Scan operator that your fingerprints were submitted for both Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) processing.
  7. Submit one copy of the Request for Live Scan Service form with your PTBC application.

REASONS FOR DELAYS AND HOW TO AVOID THEM

  1. Issue: Fingerprint results do not include FBI. Avoid this by verifying with the Live Scan operator that fingerprints were submitted for BOTH DOJ and FBI processing.
  2. Issue: Personal information is entered incorrectly. Avoid this by asking the Live Scan operator to verify that your name, Social Security number, and date of birth are entered correctly.
  3. Issue: PTBC cannot send a follow-up request to DOJ because it doesn’t have the Live Scan information. Avoid this by submitting a copy of the Request for Live Scan Service form (after fingerprinting) to PTBC with your application.

CHECKING ON THE STATUS OF FINGERPRINT SUBMISSION

PTBC cannot provide fingerprint processing status unless DOJ has communicated processing results to PTBC. To check the status of fingerprint processing, call the DOJ’s 24-hour automated phone service at (916) 227-4557. You will need to enter your date of birth and the 10-digit Automated Transaction Identifier (ATI) number entered on the Request for Live Scan Service form after completion. The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS; and 3 NUMBERS.